Whether you are looking to find an answer to your question, getting ready to set sail or simply here for that ship knowledge... we got you covered.

What items are prohibited from being brought on board?

On Virgin Voyages creating a safe and secure environment for our Sailors is our top priority. This is a super-long-but-super-important list of items that are a no-go on every Virgin Voyages vessel.  If a sailor is found in possession of such items onboard or during embarkation, The vessel may deny these items from coming onboard, dispose of items or confiscate items until the end of the voyage.
Thank you for helping to ensure the safety of everyone on board.

Can I bring my mobility scooter on board?

Sailors will need to notify our Sailor Services Crew at the time of booking that they’ll be bringing their mobility scooters on board and will need to book an accessible cabin. Please note that scooters must be stored in the cabin when not in use.

Are passports and visas required to sail?

While our Sailors are free to voyage at will, some global rules for travel still apply. Our voyages require our Sailors to have a valid passport with an expiration date at least 6 months after the voyage end date. Based on your country of citizenship, some ports may also require a necessary visa to enter.

May I transfer my voyage to my travel agent?

Yes, Virgin Voyages will gladly transfer a reservation to your travel agent within 30 days from the creation date when a reservation is not paid in full.

What updates is Virgin Voyages making to COVID protocols?

Please refer to our Voyage Well page for our most up-to-date health and safety updates. 

What is included in my voyage?

Staying hydrated is a must for well-being at sea (and we prefer our Sailors feel their best), so enjoy any essential drinks on us including water (still and sparkling, of course), non-pressed juice, soda, sachet tea and drip coffee if you need a boost. Since WiFi is as essential as water to us, count that in, too. Entertainment experiences, also included. Plus, we'll cover restaurant dining, tips and group fitness classes, too!

How much money do I have to pay at the time of booking?

More than 120 days prior to your departure date, you'll need to pay a 20% deposit to secure your booking (but don't forget, you can also hold a booking for 24 hours without any money down up until 45 days). After that, the full voyage fare is due at the time of booking. If you need to change your travel plans after this, you still have plenty of options for how you can use this credit. Just take a look at our cancellation policy or give our Sailor Services Crew or your travel agent a shout for more details.

What amenities are included in cabins?

Our cabins serve as the perfect retreat for sailors offering epic comfort and style. They include:

- Roomy Rainshowers 
- Mood lighting
- Clever cabin control
- 43"+ 4K flat-screen HDTV with Bluetooth connectivity for mobile phones
- In-room mini bar with ice bucket, bottle opener and glassware
- Bathroom necessities such as shampoo, conditioner, body wash and hand wash
- Hairdryer
- In-room safe (fits 17" laptop)
- At least 4 North American (110v) and 1 European (220v) power outlets, plus 6 USB ports
- Open wardrobe space

What is Virgin Voyages' cancellation policy?

Our cancellation policy was created to provide a better experience for our Sailors. Here's everything you need to know:

If you’re booking more than 120 days prior to the start of the voyage, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Refunds will be issued to your original form of payment.

After the 7-day grace period (but still before the 120-day window), you can receive a full refund on any payments, excluding your deposit. For your deposit, you will receive Future Voyage Credit at this time.

Between 119 and 45 days, any funds paid will be converted to Future Voyage Credit (FVC), good to use on any voyage 1 year from the original voyage start date. Sweet deal, huh?

Once you’re within 44 days of your voyage, all funds paid are final. But you do have the option to send someone else in your place up to 48 hours before your voyage if you really can't sail. Please note that taxes and fees will be refunded regardless of when the booking is canceled.

Have more questions? No worries. Our Sailor Services Crew or your travel agent can help walk you through the process. As always, we recommend you purchase our Voyage Protection.

I am pregnant. Can I still go on my voyage?

Congratulations on your new mini-Sailor! Although we're excited you've decided to book, you must be less than 24 weeks pregnant by the end of the sailing. Please make sure to bring all appropriate medical documentation to confirm this timing when you arrive.

How long will it take to see my refund for the voyage?

We understand the importance of receiving your voyage fare refund, and our goal is to process these requests as quickly as possible. We expect to process refunds within 7 days from receiving your request. Please note that refunds may take up to 14 days to reflect in your account based on your banking institution.

Can I change my voyage date?

We've taken great care to design an experience where our Sailors can enjoy an 18+ environment for reflection, transformation, and exploration without life’s everyday stressors.

Sailors may change their voyage date up until 45 days prior to the sailing, and the new voyage date can be up to 1 year from the original sailing start date.

Please keep in mind that if changing a voyage date, any bookable experiences, such as dining, Shore Things, and arrival time slots, will need to be rebooked on the new voyage date. 

Can I bring food on board?

With more than 20+ delicious options available, there's no need to bring food on board. However, if you have a necessary item or dietary supplement you must bring on board, feel free to contact out Sailor Services Crew for special clearance.

Does Virgin Voyages offer travel insurance?

Yes, every Sailor has the opportunity to choose Voyage Protection when booking. If you decide you want to add Voyage Protection after booking, please contact Sailor Services or your travel agent to arrange it prior to making the final payment. Please visit the Aon plan page for more information about Voyage Protection benefits.

I lost my Band before my voyage. What do I do?

We get it - ship happens. If you give our Sailor Services Crew a ring more than 14 days prior to sailing, we'll be able to hook you up and send out a new one to your home. Within 10 days, we'll be sure to have one waiting for you at the terminal.

How long will it take to receive my travel reimbursement?

Our goal is to process travel reimbursements within 30 days from the time a request is submitted. Reimbursements will be sent to Sailors via a check in the mail (for US residents) or Western Union Cash Pickup (10-digit MTCN tracking number).

How many Sailors can occupy one cabin?

The number of Sailors per cabin depends on the selected cabin. Overall, occupancy of cabins ranges from 1 to 4 Sailors.

What happens if I need to cancel a booking that was financed via Uplift?

In the event your booking is canceled, Virgin Voyages will follow the standard cancellation policy. If you are eligible for a refund it will be processed to your Uplift account which will be applied to your balance. For details about refunds to your account, we advise you to contact Uplift.

How much deposit is required per booking?

Deposits are 20% of your voyage fare (ticket price only, not taxes and fees), and they are due at the time of booking. However, if you're booking less than 120 days prior to your voyage start date, full voyage fare would be required.

Can we celebrate a special occasion on board?

You want us to help you throw a party? Say no more! Give us a shout at Sailor Services, and let us know what you're celebrating. Our Crew will do their best to help make your special occasion one to remember.

What are the casino hours of operation?

While The Casino is an incredible space that is constantly being activated throughout the day, we do have to follow some gambling guidelines. Therefore, our casino games will open up approximately 15 minutes after sailing from port, once we're in international waters, and it will stay open up until our Sailors are ready to call it a night - but at least 15 minutes before approaching port.

Are there special services I can request to assist with my medical condition?

Yes, please contact our Sailor Services Crew to request any specific medical services or needed accommodations.

How do I make a special request such as meals, excess baggage?

If you have any special requests or need personal accommodations, please contact our Sailor Services Crew or your travel agent, and they'll be able to let the ship know precisely what you need!

What is the minimum age to travel?

Every Virgin Voyages sailing is an experience created exclusively for adults, and the minimum age to book and sail is 18 years old.

Can I bring alcohol on board?

As an Adult-by-Design experience, we have an array of carefully selected beer, wine and expert cocktail options shipwide. If you must bring that rare bottle of red you got in the south of France, we get it. Sailors are also welcome to bring two (2) 750mL bottles of wine per cabin in carry-on bags (sorry, no liquor or beer please). Please note, any alcohol in your checked luggage will be collected pre-sailing and returned once your voyage is complete. You are also welcome to bring specialty liquors from a port of call on board. Simply hand them to our security team as you board, and we will hold them until your final night.

Can I choose a specific cabin, or will one be assigned to me?

In an effort to make your booking experience as seamless as possible, our web-based booking allows Sailors to choose a specific cabin category. We will then assign the best cabin available based on the selected criteria. If you wish to change your ship location, you can select a new zone on the Web based on availability. If you wish to choose a more specific cabin or suite, you can reach out to our Sailor Services Crew or your travel agent for help.

Do you require me to provide my own COVID test for my sailing?

Sailors are no longer required to bring a COVID-19 test result prior to boarding. However, we reserve the right to require testing if a Sailor shows signs of symptoms at the terminal (at no cost to the Sailor).

Does the $10 per day coffee allowance roll over each day?

No, coffee credit will reset each night, it does not accrue/roll over.

Can I bring the entire family?

We've taken great care to design an experience where our Sailors can enjoy an 18+ environment for reflection, transformation and exploration without life’s everyday stressors.

What is the address of the cruise terminal in Miami?

Our terminal address at PortMiami is 718 N Cruise Blvd, Miami, FL 33132 Terminal V.

What happens if I am sick with a different illness than COVID-19 within 14 days of my voyage?

If a Sailor is not feeling well with any symptoms, even those different from COVID-19, they would not be permitted to board. We take all illnesses seriously, as the safety of our Sailors and Crew is our top priority. If a Sailor needs to make changes to a booking and switch to a later date due to an illness, they can give our Sailor Services Crew.

Can I bring water or soft drinks on board?

Small quantities of water, protein based drinks, non-alcoholic beer, or soft drinks in boxes and cans are permitted in hand luggage only. Drinks in bottles (glass or plastic) are not permitted. A small quantity is considered a maximum of twelve (12) sealed, unopened cans/cartons of twelve 12 ounces each or less per person. - If there is a special need for having a specific drink, please contact Sailor Services.

What if a Sailor tests positive prior to their voyage?

Sailors who test positive within 10 days prior to their voyage will be denied boarding.

What time is disembarkation?

We want our Sailors to be able to fully enjoy their final night with us and not feel rushed in the morning. With that, we've extended disembarkation through 10:45am to allow the most flexibility. For those traveling, we recommend booking a flight out of MIA with a departure time after 12pm. Please refer to your booking confirmation for an exact disembarkation time.

Are COVID-19 vaccines required to sail?

In keeping in line with the rest of the travel industry, we’re now opening our voyages to everyone and have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady.

I cannot travel on my voyage. Could someone take my place?

Yes, names on reservations can be changed up to 48 hours before your voyage - at no additional cost (excluding air implications). Please reach out to our Sailor Services Crew or your travel agent to arrange to have someone sail in your place.

Am I allowed to bring my service animal on my voyage?

Of course your working service dog is permitted on board. Service dogs are defined as dogs that are individually trained to do work or perform tasks for the benefit of an individual with a disability, such as guiding people who are blind, alerting people who are deaf, pulling wheelchairs, etc. The task(s) performed by the dog must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals per the U.S. Department of Justice and will not be welcomed onboard.

While in public areas, service dogs must be on a leash, harness, or other restraining device. Due to health regulations, service dogs are not permitted in pools, whirlpools, or spas. Care and supervision of the service dog is the sole responsibility of the owner. Our ships will not provide food or care for the dog. Keep in mind that we limit one service dog per cabin.

Can I travel as a single Sailor?

We understand some Sailors prefer to travel with a party of one! Our cabins for solo Sailors are the perfect way to sail if you're looking for more personal travel. Also, for just a bit more, you can book a double cabin just for yourself. (Who says you have to share everything?)

What's the benefit of purchasing Bar Tab?

It pays to pre-pay! Aside from setting aside Sailor Loot specifically for premium bevvies on board, we're throwing in an additional $50 on us for every $300 pre-purchased of Bar Tab. So feel free to order that extra drink - and don't be afraid to Shake for Champagne.

I am 18, can I bring alcohol on board?

Sorry, laws are laws. While 18+ Sailors can enjoy alcoholic beverages at sea, it's illegal for 18- to 20-year-olds to possess alcohol in Florida. Sorry, Sailors!

What are the benefits of booking a Circle?

Aside from everything included in our signature "On Us" offerings, Sailors booked in a Circle will receive additional Sailor Loot to spend on board (per cabin) during their cruise. They also receive extra voyage fare credit. Circle Leaders have the option to either use it to reduce the voyage fare of one or more cabins and/or apply it toward bookable experiences during their vacation.